Bot9 offers a robust account and subscription management system, complete with security settings, billing information, API access, and easy cancellation options - powered by Stripe.
1. Account Settings: Changing Password
You can easily update your account settings, including changing your password.
Steps to change your password:
Access 'Account Settings' from your profile drop-down menu.
Enter your current password and then your new password.
Click on 'Update Changes' to save the changes.
2. Limits & Usage, Upgrades & Downgrades
It's important to note what capacities and limits your current plan offers, including the number of responses, active chatbots.
If you need to upgrade or downgrade your subscription:
Go to 'Subscription' under your profile drop-down menu.
Look for the desired plan and click 'Upgrade' or 'Downgrade', based on your preferences.
3. Subscription Plans and Invoices
Bot9 offers four subscription plans: Starter, Pro, Unlimited, and Enterprise.
You can see the details of your subscription in 'Billing & Invoices'. Here, you can review your plan's cost, the monthly/annual billing mode and your current usage.
Your invoices are available under 'Billing'. Click on any invoice to download a copy.
4. API
Bot9.ai offers powerful APIs for custom integrations and advanced user needs.
Access API documentation from the 'API' option on the dashboard. The API settings also include your API key, which is needed to authenticate and access Bot9.ai's API.
5. Cancel Subscription/Delete Account
You are free to cancel your subscription or delete your account when necessary:
Go to 'Billing & Invoices'.
Click 'Cancel Subscription' to stop future billings. Your plan will stay active until the end of your subscription period.
To delete your account entirely, please get in touch with the Bot9 support team at [email protected]
FAQs:
Q: Can I recover my account after deletion?
A: The account deletion process is final. Data, including user data and bot training data, cannot be recovered.
Q: What will happen to my active chats if I downgrade my plan?
A: Existing active chats will remain active. A downgraded account may limit the number of new chats you can activate.
Q: Can I switch from annual to monthly billing?
A: You can change your billing cycle by getting in touch with the Bot9 support team.
Please note that managing your account and subscription wisely is key to get the most out of Bot9. It is recommended to review your account settings, usage, subscription plan, and API integration regularly.
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